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About us…

Since 1992, Device Technologies has been dedicated to improving patients’ lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands, and employing over 1000 highly skilled staff located across Australia, New Zealand and Asia.

Geared towards optimal performance, our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce.

The opportunity…

As Head of Operations, you will play a critical leadership role in shaping and optimising our operational capability across Asia. You will be responsible for leading end-to-end operations across multiple markets, ensuring the business is well positioned to deliver both short- and long-term strategic objectives through efficient, compliant, and scalable operating models.

Partnering closely with country leaders, suppliers, and commercial stakeholders, you will drive service excellence across the customer journey, strengthening operational performance while continuously improving the customer experience. You will also lead and develop high-performing regional teams, embedding a customer-centric culture that balances operational efficiency, cost optimisation, and sustainable growth.

This is a senior, highly visible role suited to a strategic and hands-on leader who thrives in complex, multi-market environments and is passionate about building operational excellence at scale.

Key Responsibilities:

• Drive short‑term operational performance and long‑term growth for DT Asia by delivering an outstanding, consistent customer experience across all markets.
• Optimise customer engagement and service delivery to support sustainable growth and long‑term value creation.
• Lead the delivery of monthly, quarterly, and annual operational targets; set and cascade Asia operational goals, KPIs, and performance metrics.
• Manage and execute the Asia operational budget, ensuring efficient cost management and contribution to top‑ and bottom‑line growth.
• Shape and evolve the regional operational landscape, including developing new channels, onboarding new principals/customers, and integrating acquisitions with a commercial mindset.
• Champion continuous improvement by identifying system enhancement needs, defining requirements, supporting testing, and ensuring successful implementation.
• Ensure operational compliance with regulatory, legal, and ethical standards across all markets.
• Strengthen the end‑to‑end customer journey by identifying key touchpoints, implementing feedback loops, benchmarking performance, and embedding best practices.
• Oversee timely and accurate handling of customer enquiries, orders, returns, credits, and dispute resolution, ensuring first‑contact resolution wherever possible.
• Support daily operational execution by providing coverage for team members as needed during peak workloads or absences.
• Lead and develop a high-performing Asia Operations team, ensuring strong engagement, compliance, and delivery through effective performance management, recruitment, and ongoing capability development.

About you...

At Device Technologies, we succeed through our commitment to four key values:

Delivering Innovation – We encourage and reward fresh ideas and are committed to supporting our people to make change.

Seeking Collaboration – We support each other in our combined mission to help others achieve their goals.

Taking Ownership – We believe in equipping our people to take responsibility and accountability in their roles and trust them to get the job done.

Practising Good Business – Our success is built on a mix of intuition and experience and we foster an environment where all voices are heard and nobody is afraid to make mistakes.

Our ideal candidate for this role aligns with these values and if you are a seasoned operations leader with experience managing multi-market or regional operations. You combine strategic thinking with hands-on execution, building strong partnerships and high-performing teams. With a customer-centric mindset, you drive operational efficiency, compliance, and scalable growth across complex environments.

Experience required:

• Strong experience in supply chain or operational leadership across multiple Asian markets, with a proven ability to manage complex, region‑wide operations.
• Deep understanding of how operational functions integrate to deliver superior customer outcomes.
• Demonstrated track record of meeting or exceeding operational KPIs, service standards, and performance targets across Asia.
• Proven ability to build, lead, and develop high‑performing teams and cultivate strong, values‑aligned cultures.
• Highly effective business influencer with the ability to navigate complex environments and drive cross‑functional alignment.

Desirable

• Experience working within the MedTech sector across multiple Asian geographies.
• Demonstrated ability to operate within regional or global reporting structures, including indirect or matrix reporting lines.
• Entrepreneurial operational leader with a proven track record in driving organisational change, executing major initiatives, and building high‑performing operational teams.

Interested?

To apply for this opportunity, please click on the 'apply' button to be redirected to our candidate application portal.   

At Device Technologies we are motivated by the opportunity our equipment provides to change people’s lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.

Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.

Please note: Device Technologies will undertake pre-employment checks via our accredited background check provider for the successful candidate to ensure that Device Technologies is meeting legislative obligations and the information a candidate provides is accurate. For all roles, an offer of employment will be subject to the following pre-employment checks: identity check, reference checks, right to work in location (checks for visa holders), police integrity. By proceeding and applying for the role, you acknowledge our hiring process and agree to undertake the required pre-employment checks if successful.

It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements.  Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer.