About us…
Since 1992, Device Technologies has been dedicated to improving patients’ lives through leading edge technology and services, supplying hospitals and healthcare professionals with the finest medical solutions for their patients. Device Technologies continues to grow with HQ based in Sydney representing over 200 trusted brands, along with over 1000 highly skilled staff located across ANZ and South East Asia.
Our high-performance culture focuses on empowerment, goal attainment, productivity, continuous improvement, developing leadership capability and a superior workforce.
The opportunity…
As a member of our technical services operations, you will be a part of a trusted and collaborative team that provides solutions to our customers in a flexible and dynamic environment that fosters growth and personal development.
Reporting to the Technical Service Manager, the primary function of your role is to provide preventative and corrective maintenance for a range of medical devices in Sydney and regional NSW.
Key Responsibilities:
- Provide on-site and in-house calibration of medical equipment
- Perform preventative maintenance of equipment under care, and perform repairs of defective equipment as required by our suppliers and clients
- Manage and schedule maintenance and repair work with our clients
- Provide technical support to clients and suppliers on their equipment
- Prepare and maintain detailed service reports, customer records and service contracts
- Support and manage the installation and commissioning of new equipment.
- Effectively maintain relationships and communicate with our equipment suppliers.
- Build specific product knowledge and competencies on a diverse portfolio of equipment
- Provide post-sales technical expertise during the installation, Qualification and implementation of company products
- Establish, engage, and maintain strong relationships with new and existing customers
- Provide customer training and application support
- Assist the operations and validation team
About you...
At Device Technologies, our values are linked to four key areas of our business: Innovation, Collaboration, Ownership, and Good Business. Resonating with our values and the care we have for our people, you will work with minimal supervision and adhere to safety standards, ensure quality and compliance, and optimise customer satisfaction.
Experience required:
- Relevant Degree in Engineering, or a related trade field with experience in Calibration, Electrical or Mechanical technical work
- A background in field service or maintenance, with experience in electrical and medical equipment preferred. (Servicing of electrical/mechanical systems and Interpretation of electrical diagrams will be required)
- A minimum of 2-4 years of relevant experience is required in customer service role (preferably in the medical industry)
- Ability to work autonomously and utilise excellent organizational and planning skills
- Organised, on-time, and detailed project management skills
- Desire to have a role which requires stakeholder engagement with our clients
- Excellent computer skills
- Australian Driver’s License
- Ability to travel locally and interstate at short notice
Interested?
To apply for this opportunity, please click on the 'apply' button to be redirected to our candidate application portal.
At Device Technologies we are motivated by the opportunity our equipment provides to change people’s lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.
Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.
Please note: Device Technologies will undertake pre-employment checks via Sterling RISQ for the successful candidate to ensure that Device Technologies is meeting legislative obligations and the information a candidate provides is accurate. For all roles, an offer of employment will be subject to the following pre-employment checks: identity check, reference checks, right to work in location (checks for visa holders), police integrity. By proceeding and applying for the role, you acknowledge our hiring process and agree to undertake the required pre-employment checks if successful.
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