Join our team as a Digital Product Performance Specialist and play a pivotal role in driving our digital success. As the digital product owner, you will analyse customer behavior on our suite of information and ecommerce websites to identify opportunities for enhancing the customer journey and maximising commercial outcomes. You will shape the digital product roadmap to improve customer experience, elevate commercial performance, and streamline operations. Your expertise will be instrumental in strengthening our value proposition and driving innovation.
The opportunity...
- Performance: Utilise a range of tools to identify opportunities for improving the customer journey and deliver on digital performance KPIs to meet and exceed the company’s expectations. The is a linchpin role and is responsible for driving commercial outcomes on our customer ecommerce wesbite, Device Online, with specific focus on acquisition, conversion and retention. This role has scope to extend to product marketing performance initiatives in collaboration with the Digital Performance Specialist - Marketing.
- Vision and Roadmap: Collaborate with leadership and business stakeholders to define the digital product vision and enhance the value proposition. Plan and prioritise the enhancement pipeline according to customer requirements, business strategy, and industry trends. Develop use cases and propose user journeys to facilitate efficient ideation and solutioning with the Digital Design Team. Own the digital delivery process from brief to delivery, validate enhancement requests, and translate business requirements into digital solutions.
- Technical Expertise: Maintain a high level of working knowledge for supported platforms, including SAP Commerce Cloud (Hybris) and Wordpress. Support, undertake, and approve User Acceptance Testing (UAT) for all digital product enhancements. Introduce and lead discussions about industry trends and developments to help us keep pace with new technology, including adopting composable/headless CMS solutions.
- Stakeholder Management: Manage Business Unit stakeholder relationships, proactively engage with internal operations teams, and manage relationships with third-party vendors to ensure they meet agreed outcomes, timelines, and quality expectations.
- Analytics, Reporting, and Insights: Provide periodic and ad-hoc reporting of success metrics for key features, traffic, behavior and commercial performance for our digital products. Generate actionable insights to inform product decisions and develop data-backed business cases to meet customer requirements and performance objectives.
About you...
Our ideal candidate will be a well-organised, proactive, self-motivated, and enthusiastic colleague. You'll bring your best self to work each day, contributing positively to the Digital Team and Device Technologies cultures. You'll take your role seriously, meeting expected performance outcomes with accountability and ownership. With your entrepreneurial mindset, you'll balance your digital expertise with a forward-thinking attitude, and you'll prioritise performance to drive success and get the job done!
- Able to demonstrate an ownership, accountability, and entrepreneurial mindset
- 5+ years relevant experience in Digital Product Ownership and Performance, specifically enhancement planning and execution, and ideally for ecommerce websites (B2B preferable).
- Expertise with digital products, including SAP Commerce Cloud (Hybris) and Wordpress. Understanding of composable/headless websites is nice to have.
- Familiarity with Agile frameworks, including sprint planning and retrospectives. Collaborative and iterative approach to product development.
- Subject matter expert (SME) for Digital Product Ownership
- Experience in project delivery, either as a Project Manager, or part of a wider project team.
- Be an action-oriented self-starter. Able to work independently, problem solve and apply good judgement according to deadlines and budgets.
- High standard of written and verbal communication skills.
- Sound understanding and experience in web content, usability, architecture, technology and digital to deliver best practice user experience.
- Comfortable with data analysis, specifically to garner website user behaviour insights.
- Excellent organisational skills
- Proven successful stakeholder management
- Able to understand and navigate complex organisational structures and interdependencies
- Able to work with a team, provide input, coach, negotiate, and support colleagues.
- Able to lead, own and be accountable for delivering high-quality enhancements according to deadlines.
- Confident communicator with the ability to collaborate across cross-functional teams at different levels, nationalities, and cultures within and outside the organisation.
- Comfortable with ambiguity and the resourcefulness to develop sound action plans.
At Device Technologies, we succeed through our commitment to five key values:
Delivering Innovation - We constantly seek new ideas, technologies, and approaches to meet evolving customer needs and market demands. Through our innovation we continually adapt and transform for our people, our customers and our future success.
Seeking Collaboration - By embracing collaboration we tap into diverse perspectives, skills, and resources to drive innovation, solve complex problems, and achieve common goals.
Taking Ownership - We embrace accountability and initiative. It fosters trust, collaboration, and empowers our people to drive success through proactive responsibility.
Practising Good Business - We strive to embody integrity, responsibility, and sustainability. It involves ethical conduct, transparency, and a commitment to social and environmental stewardship.
Championing the Customer - By placing customers at the heart of decision-making and operations, we enhance experiences, foster loyalty, and collectively strive to improve patient outcomes.
Our ideal candidate for this role aligns with these values.
About us…
Since 1992, Device Technologies has been dedicated to improving patients’ lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands, and employing over 1000 highly skilled staff located across Australia, New Zealand and Asia.
Geared towards optimal performance, our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce.
Interested?
To apply for this opportunity, please click on the 'apply' button to be redirected to our candidate application portal.
At Device Technologies we are motivated by the opportunity our equipment provides to change people’s lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.
Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.
Please note: Device Technologies will undertake pre-employment checks via our accredited background check provider for the successful candidate to ensure that Device Technologies is meeting legislative obligations and the information a candidate provides is accurate. For all roles, an offer of employment will be subject to the following pre-employment checks: identity check, reference checks, right to work in location (checks for visa holders), police integrity. By proceeding and applying for the role, you acknowledge our hiring process and agree to undertake the required pre-employment checks if successful.
It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as
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