About Us:
Advanced Skin Technology (AST) was established in 1994 with a mission to redefine the skincare industry through exceptional service, high-quality product offerings, and a steadfast commitment to doing business with an inclusive & supportive mindset. We have grown into a powerhouse that manages not only our flagship Australian brand, Aspect Skincare, but also an impressive portfolio of leading international brands such as Cosmedix, SkinPen, PCA Skin, DermaFrac, Societe, Biojuve & MicroPen Evo.
We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business. All qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us who we are.
About the role:
This is a fantastic opportunity to join a leading healthcare company at the forefront of medical technology. As a Technical Support Coordinator at Advanced Skin Technology (AST), you’ll play a key role in supporting life-changing equipment used across hospitals and clinics throughout Australia and New Zealand. Every day brings new challenges and the chance to work alongside passionate professionals in a supportive, team-oriented environment. If you're looking for a role where your contributions truly matter and where you can grow your skills in a meaningful industry, this is the opportunity for you. About you...
At AST, we succeed through our commitment to five key values:
Delivering Innovation - We constantly seek new ideas, technologies, and approaches to meet evolving customer needs and market demands. Through our innovation we continually adapt and transform for our people, our customers and our future success.
Seeking Collaboration - By embracing collaboration we tap into diverse perspectives, skills, and resources to drive innovation, solve complex problems, and achieve common goals.
Taking Ownership - We embrace accountability and initiative. It fosters trust, collaboration, and empowers our people to drive success through proactive responsibility.
Practising Good Business - We strive to embody integrity, responsibility, and sustainability. It involves ethical conduct, transparency, and a commitment to social and environmental stewardship.
Reasons why Advanced Skin Technology is the right workplace for you:
- Quarterly product allowance at wholesale price to be utilised across our brand portfolio.
- Access to an inclusive Parental Leave program and additional leave entitlements such as ‘Rest, Energise and Connect’ Days, Purchased Leave & Birthday Leave.
- A quiet room at VIC Head Office supporting the following needs: Mental Health, First Aid, Prayer/Religion and Parenting/Nursing.
- A hybrid working model that promotes a work life balance.
- Free onsite parking when you come to the office.
The Successful Applicant:
Are you an imaginative, focused, team player that relishes the opportunity to help deliver outstanding service, ideas, and results? The ideal candidate is a confident communicator with a strong customer service ethos and a natural ability to stay organised under pressure. You’re someone who enjoys solving problems, thrives in a team environment, and takes pride in delivering accurate, timely support.
With experience in administrative coordination—ideally within a technical or healthcare setting—you’re comfortable navigating systems like SAP and collaborating across departments to ensure seamless service delivery. Your attention to detail, initiative, and commitment to excellence make you a trusted point of contact for both customers and internal stakeholders.
Experience required:
- Proven experience in a customer service or technical support role, ideally within a medical or technical environment
- Strong administrative skills with the ability to manage multiple tasks and priorities
- Excellent communication skills – both written and verbal – with a customer-first mindset.
- High attention to detail and accuracy in data entry and documentation
- Ability to work collaboratively across departments and build strong internal relationships
- Problem-solving mindset with a proactive approach to resolving issues
- Experience using SAP or similar ERP systems is highly desirable Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
- Ability to thrive in a fast-paced, service-driven environment
About Us:
For more information on Advanced Skin Technology, please visit our website www.advancedskin.com.au
At AST, we are dedicated to raising the bar in the skincare industry by providing innovative skincare solutions, maintaining ethical practices, and demonstrating unwavering integrity. Each brand in our portfolio has the potential to make a lasting impact on clinics, consumers, and the industry. We love that our products can change people’s lives.
Interested?
To apply for this opportunity, please click on the 'apply' button to be redirected to our candidate application portal.
At Advanced Skin Technology (AST), we are motivated by the opportunity our equipment provides to change people’s lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.
Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.
Please note: AST will undertake pre-employment checks via our accredited background check provider for the successful candidate to ensure that AST is meeting legislative obligations and the information a candidate provides is accurate. For all roles, an offer of employment will be subject to the following pre-employment checks: identity check, reference checks, right to work in location (checks for visa holders), police integrity. By proceeding and applying for the role, you acknowledge our hiring process and agree to undertake the required pre-employment checks if successful.
It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer.
Agency Disclaimer
Advanced Skin Technology does not accept unsolicited resumes from recruitment agencies or third parties. In the absence of a current, written and executed recruitment agency agreement, any resumes submitted to AST will be deemed unsolicited, and no fees or charges will be payable. Advanced Skin Technology reserves the right to engage, interview or employ any candidate submitted in this way without incurring any obligation to the submitting agency or third party.
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