About Us
Haines Medical is a dynamic and innovative business focusing on specialty products in Infection Control and Manual Handling. Haines works in consultation with healthcare professionals to design and develop products that meet the specific needs of hospitals, healthcare facilities, and their patients.
About the role:
We're seeking an innovative and dynamic Customer Service Manager to lead a client-focused team, ensuring exceptional service delivery and operational success. You'll play a key role in coaching, guiding, and supporting your team while navigating change initiatives. The role forms part of the Customer Solutions Team which is fast paced and deadline driven, ensuring orders are processed according to KPI's and customer service requests are actioned in a timely and effective manner.
Key duties and responsibilities:
- Lead and develop a team to achieve business objectives and deliver outstanding client service.
- Drive performance by setting clear goals, monitoring outcomes, and providing coaching and support.
- Foster a culture of continuous improvement by identifying and implementing process enhancements.
- Manage priorities effectively, eliminating roadblocks to ensure smooth operations.
- Build and maintain strong relationships with key stakeholders, both internally and externally.
- Navigate infrastructure changes through effective planning for minimal operational disruption.
- Monitor KPI performance and develop and implement strategies for an improved customer experience.
- Obtaining and maintaining customer preferences in terms of order fulfillment.
- Develop and implement training plans.
- Developing reporting mechanisms to report on customer purchase patterns and presenting results.
- Plan and execute office supply ordering.
Experience required (including technical)
- 3+ years’ experience in a people management role
- MS Word and MS Excel - Advanced
- SAP S/4HANA experience advantageous
- Excellent problem-solving skills and leadership qualities
- Comfortable delivering frequent direct written and verbal feedback
- Proficient knowledge of office processes, policies and procedures
- Ability to work autonomously with high attention to detail
- Excellent communication, time management and organisational skills
If this sounds like you, please submit a CV and cover letter.
Interested?
To apply for this opportunity, please click on the 'apply' button to be redirected to our candidate application portal.
At Haines, we are motivated by the opportunity our equipment provides to change people’s lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.
Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.
Please note: Haines will undertake pre-employment checks via our accredited background check provider for the successful candidate to ensure that Haines is meeting legislative obligations and the information a candidate provides is accurate. For all roles, an offer of employment will be subject to the following pre-employment checks: identity check, reference checks, right to work in location (checks for visa holders), police integrity. By proceeding and applying for the role, you acknowledge our hiring process and agree to undertake the required pre-employment checks if successful.
It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer.
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