About us…
Since 1992, Device Technologies has been dedicated to improving patients’ lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands, and employing over 1000 highly skilled staff located across Australia, New Zealand and Asia.
Geared towards optimal performance, our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce.
The opportunity…
This is a fantastic opportunity to join a leading healthcare company at the forefront of medical technology. As a Technical Support Coordinator at Device Technologies, you’ll play a key role in supporting life-changing equipment used across hospitals and clinics throughout Australia and New Zealand. Every day brings new challenges and the chance to work alongside passionate professionals in a supportive, team-oriented environment. If you're looking for a role where your contributions truly matter and where you can grow your skills in a meaningful industry, this is the opportunity for you.
About you...
At Device Technologies, we succeed through our commitment to five key values:
Delivering Innovation - We constantly seek new ideas, technologies, and approaches to meet evolving customer needs and market demands. Through our innovation we continually adapt and transform for our people, our customers and our future success.
Seeking Collaboration - By embracing collaboration we tap into diverse perspectives, skills, and resources to drive innovation, solve complex problems, and achieve common goals.
Taking Ownership - We embrace accountability and initiative. It fosters trust, collaboration, and empowers our people to drive success through proactive responsibility.
Practising Good Business - We strive to embody integrity, responsibility, and sustainability. It involves ethical conduct, transparency, and a commitment to social and environmental stewardship.
Championing the Customer - By placing customers at the heart of decision-making and operations, we enhance experiences, foster loyalty, and collectively strive to improve patient outcomes.
Our ideal candidate for this role aligns with these values.
The ideal candidate is a confident communicator with a strong customer service ethos and a natural ability to stay organised under pressure. You’re someone who enjoys solving problems, thrives in a team environment, and takes pride in delivering accurate, timely support. With experience in administrative coordination—ideally within a technical or healthcare setting—you’re comfortable navigating systems like SAP and collaborating across departments to ensure seamless service delivery. Your attention to detail, initiative, and commitment to excellence make you a trusted point of contact for both customers and internal stakeholders.
Experience required:
- Proven experience in a customer service or technical support role, ideally within a medical or technical environment
- Strong administrative skills with the ability to manage multiple tasks and priorities
- Excellent communication skills – both written and verbal – with a customer-first mindset
- High attention to detail and accuracy in data entry and documentation
- Ability to work collaboratively across departments and build strong internal relationships
- Problem-solving mindset with a proactive approach to resolving issues
- Experience using SAP or similar ERP systems is highly desirable
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
- Ability to thrive in a fast-paced, service-driven environment
Interested?
To apply for this opportunity, please click on the 'apply' button to be redirected to our candidate application portal.
At Device Technologies we are motivated by the opportunity our equipment provides to change people’s lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.
Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.
Please note: Device Technologies will undertake pre-employment checks via our accredited background check provider for the successful candidate to ensure that Device Technologies is meeting legislative obligations and the information a candidate provides is accurate. For all roles, an offer of employment will be subject to the following pre-employment checks: identity check, reference checks, right to work in location (checks for visa holders), police integrity. By proceeding and applying for the role, you acknowledge our hiring process and agree to undertake the required pre-employment checks if successful.
It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer.
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