About us…
Since 1992, Device Technologies has been dedicated to improving patients’ lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands, and employing over 1000 highly skilled staff located across Australia, New Zealand and Asia.
Geared towards optimal performance, our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce.
The opportunity…
Reynard Health Supplies is a leading provider of high-quality healthcare and hygiene products, servicing the aged care, healthcare, and industrial sectors across New Zealand. We pride ourselves on delivering innovative, reliable, and cost-effective solutions that enhance care, safety, and efficiency for our customers
The Sales and Operations Coordinator plays a vital role in ensuring the seamless operation of Reynard Health Supplies’ sales and operational functions. This position acts as a key link between the sales, customer service, and procurement teams — supporting accurate order processing, effective stock management, and the delivery of an exceptional customer experience. Reporting to the Operations Manager, this role has defined core responsibilities while also supporting additional tasks as required.
This role is part-time at 5 hours per day, 4 days per week, following New Zealand time (9:00 a.m. – 2:00 p.m.).
Key Responsibilities:
Sales Support
- Process and coordinate customer orders accurately and efficiently.
- Support the sales team with quotes, product information, and order tracking.
- Maintain customer databases and pricing lists.
- Prepare sales reports and assist with sales forecasting.
Operations Coordination
- Liaise with warehouse teams to ensure timely and accurate order fulfilment.
- Monitor stock levels, perform reconciliation, and communicate shortages or delays.
- Support inventory planning and procurement activities.
- Contribute to continuous improvements to enhance supply chain efficiency.
- Assist with office reporting activities, including WHS, external/internal audits.
Customer Service
- Provide outstanding customer support via phone and email.
- Collaborate with and assist customer service team as required.
- Resolve order issues, delivery queries, and product inquiries promptly.
- Build and maintain strong, positive relationships with key customers and suppliers.
Administration & Reporting
- Maintain accurate sales and operations records.
- Support the preparation of tenders, quotes, and promotional material.
- Assist with monthly reporting, performance tracking, and KPI monitoring
About you...
At Device Technologies, we succeed through our commitment to five key values:
Delivering Innovation - We constantly seek new ideas, technologies, and approaches to meet evolving customer needs and market demands. Through our innovation we continually adapt and transform for our people, our customers and our future success.
Seeking Collaboration - By embracing collaboration we tap into diverse perspectives, skills, and resources to drive innovation, solve complex problems, and achieve common goals.
Taking Ownership - We embrace accountability and initiative. It fosters trust, collaboration, and empowers our people to drive success through proactive responsibility.
Practising Good Business - We strive to embody integrity, responsibility, and sustainability. It involves ethical conduct, transparency, and a commitment to social and environmental stewardship.
Championing the Customer - By placing customers at the heart of decision-making and operations, we enhance experiences, foster loyalty, and collectively strive to improve patient outcomes.
Our ideal candidate for this role aligns with these values and is highly organized and efficient, with strong time-management skills and exceptional attention to detail. They bring excellent communication and interpersonal abilities, enabling them to collaborate effectively across departments and build positive working relationships. With a proactive, customer-focused mindset, they approach challenges with practical problem-solving skills and a commitment to delivering high-quality outcomes.
Experience required:
- Previous experience in sales coordination, operations, or supply chain (preferably within healthcare or FMCG).
- Understanding of inventory management and order fulfilment processes.
- Experience using ERP systems desirable.
- Proficient in Microsoft Office, and Xero
- Tertiary qualification in business, supply chain, or related field advantageous.
Interested?
To apply for this opportunity, please click on the 'apply' button to be redirected to our candidate application portal.
At Device Technologies we are motivated by the opportunity our equipment provides to change people’s lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.
Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.
Please note: Device Technologies will undertake pre-employment checks via our accredited background check provider for the successful candidate to ensure that Device Technologies is meeting legislative obligations and the information a candidate provides is accurate. For all roles, an offer of employment will be subject to the following pre-employment checks: identity check, reference checks, right to work in location (checks for visa holders), police integrity. By proceeding and applying for the role, you acknowledge our hiring process and agree to undertake the required pre-employment checks if successful.
It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer.
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